Refund policy
Vape And Beyond - Return, Refund & Exchange Policy
Last Updated: 04/10/2025
At Vape And Beyond, we are committed to ensuring your complete satisfaction with every purchase. Please read the following policy carefully to understand your rights and obligations regarding returns, refunds, and exchanges.
1. General Policy
We do not accept returns or offer refunds for general change of mind, incorrect choice, or simply not liking a product. All sales are considered final unless the product issue is a direct result of our negligence or an error on our part (e.g., you received the wrong product).
2. Eligibility for Return & Refund
A return and refund request will only be considered under the following specific circumstances:
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Wrong Product Delivered: You received an item different from what you ordered.
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Product Issue Due to Our Negligence: The product is faulty or damaged upon arrival due to an error from our side.
In the case of dispute on a single item or more within an order of multiple items only the disputed items will be considered.
All return requests are subject to a thorough inspection to verify the claim.
3. Return & Refund Process
If you believe your case is eligible under the criteria above, please follow this process:
- Contact Us: You must first notify our customer service team at +92 347 2655540 or vapeandbeyondpakistan@gmail.com to report the issue and obtain a Return Authorization.
- Report the issue: Customer is obliged to state complete explanation with details and solid reasoning for demanding a refund and return. Customer must include Purchase receipt, Serial number of the disputed product(s) and an evidence supporting the claim.
- Ship the Product: Once authorized, ship the disputed product(s) back to us at your own cost. The items must be:
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Sent to our physical address: Vape and Beyond, Shop no.11, Zahid Apartments, Gulshan-e-Iqbal Block 13-C, Karachi 75300, Pakistan.
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In their original, sealed packaging.
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Unused and untampered with.
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Inspection & Verification: Upon receipt, we will inspect the product for any tampering and match serial numbers with our records.
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Refund Processing: If the return is approved, we will process the refund to your original method of payment. Please allow up to 15 business days from the date we receive the item for the refund to be processed and reflected in your account.
- Refund amount: If the return is approved and accepted by Vape And beyond. Hence-forth we are liable for the refund amount. Only the billed amount for the specific product will be refunded to customer (in the case of an order of multiple products). Where as in the case of an entire order or a single item order, delivery charges and tax will also be refunded.
4. Exchange Policy
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For Online Purchases: We do not entertain exchanges for products purchased through our website.
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For In-Store Purchases: Exchanges may be considered for products purchased at our physical store, subject to the following strict conditions:
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The exchange request must be made within 7 days of the original purchase date.
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The product must be returned in its original, unbroken, and undamaged packaging with the seal intact.
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The product must be unused and in the same condition as when it was sold.
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No Refund of Difference: If the exchanged product is of a lower value than the original, we will not refund the remaining amount. The customer may choose another product to match the value.
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5. Contact Us
If you have any questions about this policy, please contact us:
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Phone: +92 347 2655540
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Address: Vape and Beyond, Shop no.11, Zahid Apartments, Gulshan-e-Iqbal Block 13-C, Karachi 75300, Pakistan.